Terms & Conditions

To obtain permissions for the commercial use of any content on this site

e-mail us or phone customer support on +27 (0)11 431 3594 for assistance.


Users may download, view and print content from this site for private and non-commercial purposes only.

All moral rights of trailhead and its employees/agents are reserved.

trailhead cannot screen or edit all the content available from the trailhead site and does not accept any liability for illegal, defamatory or obscene content. Users are encouraged to inform trailhead of any content that may be offensive or illegal.


Intellectual Property Rights

All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to trailhead and as such are protected from infringement by local and international legislation and treaties.


Electronic Communications

When a user visits trailhead or sends e-mails to trailhead, that user consents to receiving communications from trailhead electronically and agrees that all agreements, notices, disclosures and other communications sent by trailhead satisfies any legal requirements, including but not limited, to the requirement that such communications should be "in writing".



No person, business or web site may link to any page on this site without the prior written permission of trailhead. Such permission could be obtained from the person referred to in clause 1 hereof. This clause does not apply to parties that have entered into e-trader agreements with trailhead.

Hyperlinks provided on this site to non-trailhead sites are provided as is and trailhead does not necessarily agree with, edit or sponsor the content on such web pages.



No person, business or web site may frame this site or any of the pages on this site in any way whatsoever.


Spiders and Crawlers

No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of trailhead. Such permission could be obtained from the person referred to in clause 1 hereof.



Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither trailhead nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, trailhead makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to the person referred to in clause 1.

This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with trailhead that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of trailhead and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

All items purchased from trailhead are made pursuant to agreements with shipping and delivery agents and risk of loss pass from trailhead to such agents upon delivery of any item to such carrier.

Neither trailhead nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.


Governing Law

This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.


Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that trailhead suffers any damage or loss.


trailhead Products & Availability

Stock availability: Stocks of all goods on offer are limited. trailhead shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should trailhead be unable to fulfill any order placed by you at the advertised price due to stock having sold out, trailhead will notify you and you will be entitled to a refund of the amount paid by you for such product.

Errors: Please note that although trailhead endeavours to accurately describe and/or depict each product on the Website. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to trailhead for a full refund within 7 days of delivery on condition the product has not been used and damaged.

Agreements of Sale

Placing a product in a shopping basket without completing the purchase cycle does not:

    constitute an agreement of sale; and/or

    constitute an order for such product,

and as such, trailhead may remove such product from the shopping basket if stock becomes unavailable and you cannot hold trailhead liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when:

    you electronically submit a properly completed order for one or more products in your shopping basket; and

    payment is either authorised, or received by trailhead in its bank account

Termination of Sales & Cancellation of Orders

    By trailhead: trailhead reserves the right, for purposes of preventing suspected fraud , to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and trailhead, in whole or in part, on notice to you. trailhead shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such refusal to process any order/sale.

    By You: Save for certain exceptions, and subject to certain charges, the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date). Refunds are all on condition that the product is in its original state and hasn’t been used or damaged.


Amounts payable by You

Prices: The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.


Delivery Charges: Delivery charges differ depending on a variety of factors, including product type, price, and weight.


Value Added Tax: Value added tax at the rate of 14% is charged on goods.


Errors: trailhead shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, trailhead will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.



Payment Methods

Your payment for any products ordered from trailhead must be made to trailhead' bank account in any one of the following ways:

Credit card payments: At the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If bank’s authorisation is not obtained, the order will be cancelled.

Bank deposits & Electronic Funds Transfer: If you select the 'pay via bank deposit' button, instructions will be given on how to deposit monies into trailhead’ bank account and it would be subject to the following rules:

    the exact amount must be paid;

    the payment must be identified by supplying the order number and surname

    in the reference section of the deposit slip or on the electronic transfer;

    no transfers may be made from ATM's;

    cheque deposits are subject to a clearing period.;

    no bank deposits are accepted from outside the borders of South Africa; and

    your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 5 business days.



Where we deliver: trailhead delivers to addresses only within the borders of South Africa.


    Delivery periods are only regarded as having commenced upon payment confirmation being received by trailhead.

    If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.

    trailhead makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.


Vouchers & Coupons

trailhead may make physical and/or electronic gift vouchers (“Vouchers”), as well as electronic promotional coupons (“Coupons”) available on the Website from time to time.

Vouchers and Coupons can only be redeemed while they are valid, their expiry dates being unable to be extended;


Gift Vouchers

Physical Vouchers can be purchased if made available and will be delivered in an electronic format.

Please note that certain Vouchers may be product-specific in that they can only be used to purchase specific trailhead products listed on the Website


Promotional Coupons

Coupons are issued electronically at trailhead' own discretion. Users do not have a right to Coupons and Coupons cannot be earned.

Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Coupon itself –

    a Coupon can only be used with promotional offers on the Website;

    only one Coupon can be used per shopping basket; and

    the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.



trailhead shall take all reasonable steps to protect your personal information.  For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA may be downloaded from: http://uscdn.creamermedia.co.za/assets/articles/attachments/03569_promofaccestoinfoact2.pdf


trailhead may electronically collect, store and use the following of your personal information:

    name and surname;

    birth date;


    country of residence;

    closest city;

    non-personal browsing habits and click patterns;

    e-mail address;

    mobile number (if provided by you);

    IP address; and

    ID number / passport number.


trailhead collects, stores and uses the abovementioned information for the following purposes:

    to greet you when you access the Website;

    subject to your consent, to inform you of facts relating to your access and use of the Website;

    subject to your consent, to inform you about competitions and special offers from trailhead

    to compile non-personal statistical information about browsing habits, click-patterns and access to the Website;

    to verify your identity when transacting with trailhead

    to ensure that the goods are received by the addressee; and


Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.

You may elect not to receive any communications from trailhead


trailhead may collect, maintain, save, compile and share any information collected from you, subject to the following provisions: