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To obtain permissions for the commercial use of any content on
e-mail us or phone customer support on +27 (0)11 431 3594 for
download, view and print content from this site for private and non-commercial
rights of trailhead and its employees/agents are reserved.
cannot screen or edit all the content available from the trailhead site and
does not accept any liability for illegal, defamatory or obscene content. Users
are encouraged to inform trailhead of any content that may be offensive or
Intellectual Property Rights
content, trademarks and data on this web site, including but not limited to,
software, databases, text, graphics, icons, hyperlinks, private information,
designs and agreements, are the property of or licensed to trailhead and as
such are protected from infringement by local and international legislation and
When a user
visits trailhead or sends e-mails to trailhead, that user consents to receiving
communications from trailhead electronically and agrees that all agreements,
notices, disclosures and other communications sent by trailhead satisfies any
legal requirements, including but not limited, to the requirement that such
communications should be "in writing".
business or web site may link to any page on this site without the prior
written permission of trailhead. Such permission could be obtained from the
person referred to in clause 1 hereof. This clause does not apply to parties
that have entered into e-trader agreements with trailhead.
provided on this site to non-trailhead sites are provided as is and trailhead
does not necessarily agree with, edit or sponsor the content on such web pages.
business or web site may frame this site or any of the pages on this site in
any way whatsoever.
Spiders and Crawlers
business or web site may use any technology to search and gain any information
from this site without the prior written permission of trailhead. Such
permission could be obtained from the person referred to in clause 1 hereof.
the provisions of sections 43(5) and 43(6) of the Electronic Communications and
Transactions Act, neither trailhead nor any of its agents or representatives
shall be liable for any damage, loss or liability of whatsoever nature arising
from the use or inability to use this web site or the services or content
provided from and through this web site. Furthermore, trailhead makes no
representations or warranties, implied or otherwise, that, amongst others, the
content and technology available from this web site are free from errors or
omissions or that the service will be 100% uninterrupted and error free. Users
are encouraged to report any possible malfunctions and errors to the person
referred to in clause 1.
site is supplied on an "as is" basis and has not been compiled or
supplied to meet the user's individual requirements. It is the sole
responsibility of the user to satisfy itself prior to entering into this
agreement with trailhead that the service available from and through this web
site will meet the user's individual requirements and be compatible with the
user's hardware and/or software.
ideas and opinions expressed on this site should not be regarded as
professional advice or the official opinion of trailhead and users are
encouraged to consult professional advice before taking any course of action
related to information, ideas or opinions expressed on this site.
purchased from trailhead are made pursuant to agreements with shipping and
delivery agents and risk of loss pass from trailhead to such agents upon
delivery of any item to such carrier.
nor any of its agents or representatives shall be liable for any damage, loss
or liability of whatsoever nature arising from the use or inability to use any
product sold on this web site.
This site is
hosted, controlled and operated from the Republic of South Africa and therefore
governed by South African law.
that delivers or attempts to deliver any damaging code to this web site or
attempts to gain unauthorised access to any page on this web site shall be
prosecuted and civil damages shall be claimed in the event that trailhead
suffers any damage or loss.
trailhead Products & Availability
of all goods on offer are limited. trailhead shall take all reasonable efforts
to ensure that when stock is no longer available, that offers thereof are
discontinued. However, should trailhead be unable to fulfill any order placed
by you at the advertised price due to stock having sold out, trailhead will
notify you and you will be entitled to a refund of the amount paid by you for
Errors: Please note that although trailhead
endeavours to accurately describe and/or depict each product on the Website.
However, should you be dissatisfied with the product you receive for any
reason, you are entitled to return the product to trailhead for a full refund
within 7 days of delivery on condition the product has not been used and
product in a shopping basket without completing the purchase cycle does not:
• constitute an agreement of sale; and/or
• constitute an order for such product,
and as such,
trailhead may remove such product from the shopping basket if stock becomes
unavailable and you cannot hold trailhead liable if such product is not
available when the purchase cycle is completed at a later stage.
agreement of sale only comes into effect if and when:
• you electronically submit a properly
completed order for one or more products in your shopping basket; and
• payment is either authorised, or
received by trailhead in its bank account
of Sales & Cancellation of Orders
• By trailhead: trailhead reserves the right, for
purposes of preventing suspected fraud , to refuse to accept or process payment
on any order, and/or to cancel any sale concluded between you and trailhead, in
whole or in part, on notice to you. trailhead shall only be liable to refund
monies already paid by you, and accepts no other liability which may arise as a
result of such refusal to process any order/sale.
• By You: Save for certain exceptions, and
subject to certain charges, the Electronic Communications and Transactions Act
25 of 2002 ("ECT Act") entitles you to cancel any sale concluded on
this Website within 7 days after date of receipt of the goods and to obtain a
full purchase price refund. You may also cancel a sale where delivery is
delayed beyond the stipulated delivery date/timeframe (or where none is
specified, beyond 30 days from the order date). Refunds are all on condition
that the product is in its original state and hasn’t been used or damaged.
Amounts payable by You
Prices: The price of each product is displayed
with the product listing. In the event of a sale or special offer, the
discounted price is displayed.
charges differ depending on a variety of factors, including product type,
price, and weight.
Added Tax: Value added
tax at the rate of 14% is charged on goods.
Errors: trailhead shall take all reasonable
efforts to accurately indicate prices and delivery charges. However, should
products be erroneously offered at incorrect prices and/or delivery charges, trailhead
will not be obliged to sell products at such incorrect prices and/or delivery
charges, but shall refund monies paid by you should you not wish to proceed
with the purchase at the correct price and/or delivery charge.
for any products ordered from trailhead must be made to trailhead' bank account
in any one of the following ways:
card payments: At the
time of placing the order, the transaction details are presented to the bank
and payment is collected immediately. If bank’s authorisation is not obtained,
the order will be cancelled.
deposits & Electronic Funds Transfer: If you select the 'pay via bank deposit' button,
instructions will be given on how to deposit monies into trailhead’ bank
account and it would be subject to the following rules:
• the exact amount must be paid;
• the payment must be identified by
supplying the order number and surname
• in the reference section of the deposit
slip or on the electronic transfer;
• no transfers may be made from ATM's;
• cheque deposits are subject to a
• no bank deposits are accepted from
outside the borders of South Africa; and
• your order will be cancelled if you
choose to pay by bank deposit and the amount due is not paid within 5 business
delivers to addresses only within the borders of South Africa.
• Delivery periods are only regarded as
having commenced upon payment confirmation being received by trailhead.
• If products with different delivery
times are ordered together, the product with the longest delivery time will
determine the delivery time of all the products in the order.
• trailhead makes every effort to ensure
that the information supplied on the Website is accurate. Where delays and out
of stock situations occur, every reasonable effort will be made to inform the
Vouchers & Coupons
may make physical and/or electronic gift vouchers (“Vouchers”), as well as
electronic promotional coupons (“Coupons”) available on the Website from time
Coupons can only be redeemed while they are valid, their expiry dates being
unable to be extended;
Vouchers can be purchased if made available and will be delivered in an
that certain Vouchers may be product-specific in that they can only be used to
purchase specific trailhead products listed on the Website
issued electronically at trailhead' own discretion. Users do not have a right
to Coupons and Coupons cannot be earned.
issued under specific terms and conditions regulating when and how they may be
used. As a general rule, and unless specified otherwise on the specific Coupon
• a Coupon can only be used with
promotional offers on the Website;
• only one Coupon can be used per
shopping basket; and
• the value of the Coupon will be set off
against the value of your shopping basket and the balance remaining, if any,
will be payable by you.
shall take all reasonable steps to protect your personal information. For
the purpose of this clause, "personal information" shall be defined
as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
PAIA may be downloaded from:
may electronically collect, store and use the following of your personal
• name and surname;
• birth date;
• country of residence;
• closest city;
• non-personal browsing habits and click
• e-mail address;
• mobile number (if provided by you);
• IP address; and
• ID number / passport number.
collects, stores and uses the abovementioned information for the following
• to greet you when you access the
• subject to your consent, to inform you
of facts relating to your access and use of the Website;
• subject to your consent, to inform you
about competitions and special offers from trailhead
• to compile non-personal statistical
information about browsing habits, click-patterns and access to the Website;
• to verify your identity when
transacting with trailhead
• to ensure that the goods are received
by the addressee; and
detailed above is collected either electronically by using cookies or is
provided voluntarily by you. You may determine cookie use independently through
your browser settings.
elect not to receive any communications from trailhead
may collect, maintain, save, compile and share any information collected from
you, subject to the following provisions: